FREQUENT QUESTIONS

For questions about our products we recommend you to contact our customer service department with any questions. See our Contact Us page for more information.
Yes we do ship Internationally. Cost depends on Location, (Rates appear on Order page).
We ship from different warehouses using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

If this is your first time purchasing something from us, you'll want to place items in your shopping cart and proceed to checkout using our secure and easy-to-use guide.

Simply choose the item to purchase, click the associated "Add to Cart" button and proceed to "Checkout" from your shopping cart.

Once you've placed your first order, we'll make it even easier to order in the future as we'll have your previous billing and shipping information on file.

We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@ZHEED.store. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Absolutely! We are here to help you! Please send us an email to info@ZHEED.store and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.